Complaints policy

Last modified on
29 February 2024

As user of this website it is of importance that you can deduce from the information on this website what you may reasonably expect from us. If you have a complaint about us for any reason whatsoever, then you can submit this complaint to us, fully and clearly described.

Complaints may be submitted through the contact page on this website, by email () or by telephone (Monday to Friday from 9.00 to 17.00) by calling the number . There are no costs involved in this, except for the usual call charges in case you make your complaint by phone.

We attempt to answer complaints substantively within two working days after receipt. If a complaint requires a longer processing time, then a confirmation of receipt is given within the period of two working days and an indication of when you can expect a more detailed answer.

We take every complaint seriously and strive to find a suitable solution. If your complaint cannot be solved in joint consultation, then you may submit the dispute to the disputes committee through the ODR platform (ec.europa.eu/consumers/odr/).

Complaints and Access

Contact and Support

This website is solely intended for use by persons of 18 years and older and, therefore, adults. Be aware that this website comprises explicitly sexual and erotic content, such as photos and text messages. These are not intended for any minors. Prevent that your underage children come into contact with erotic online content, or other online content not suitable for minors. Install programs for parental supervision on your device. Examples of programs for parental supervision are Netnanny and Connectsafely. These programs function in such a manner that access to specific websites and online content is blocked. By default, these programs often block a large number of websites which are widely believed to be unsuitable for minors. New websites may continuously be added to this by means of updates. Persons shown in photos are not real members and are intended to exchange messages with, physical appointments with them are not possible. By using this website you understand and accept that the profiles on this website are fictitious. Trafficshare B.V., the operator of this website, does not have the means to verify the content of profiles of users on this website. Trafficshare B.V. is also not capable of checking users of this website for a criminal record. To send chat messages you owe so-called coins per chat message. Trafficshare B.V. offers coins in packages. The current price of coin packages can be found here. You can also conclude a premium subscription, allowing you to make use of more functionalities of the website.

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